Cookie Policy

At Blog McQueen, we’re working hard to serve our customers, communities and planet a little better every day. To do this, we need to be able to offer you products and services that meet these goals. Looking after the data you share with us is a hugely important part of this. We want you to be confident that your data is safe and secure with us, and that you understand how we use it to offer you a better and more relevant shopping experience.

Overview (Including what is personal data and why it’s important)

When you shop with us online or in-store, or communicate with us, we collect and create personal data about you.

This policy does the following:

• sets out the different ways you interact with us and the types of personal data that we collect

• explains the reasons why we use the data we collect

• explains when and why we’ll share personal data within the Tesco Group and with other organisations

• explains the rights and choices you have when it comes to you,r personal data (including your marketing and cookie preferences).

What does Blog McQueen know about me?

Tesco will collect and create different types of data. These include the following broad types of data.

Aggregated data

We try and remove personal data we don’t need. If we remove enough personal data, it becomes anonymous. This means that you can’t be identified.

We might also take data we hold and remove certain information and replace it with other non-identifying information, such as an ID number or reference number. This is an extra technique we use to protect data. We normally use these techniques to look at large amounts of individuals such as our Clubcard customers.

Identity and contact data (name, address, Clubcard number)

This is information that helps us identify who you are and how we can contact you. This includes your name, title, Clubcard number, address, email, and telephone number.

Financial and transactional data (purchase information, banking and payment details)

This is information about your bank account and payment card details, as well as information about your purchase of a product or service from us. This includes when, where, what and how you purchased that product or service. It’ll also include where we sent that product or service and any Clubcard points or other benefits collected as part of the transaction.

User and interaction data (how you interact with products and services online and in-store)

User data is information collected about you as a user of our stores, products and services. This may include where you engage with Tesco Stores Limited in a survey; provide feedback on your shopping experience; are captured by CCTV or other camera technologies, such as queue monitoring or number plate recognition.

We’ll also collect information about you that allows us to create an analysis of you as a customer. This is to better judge what products and services to offer you.

Interaction data is information about how you interact with our products and services, namely what you click on and interact with on our sites and app, or products in-store. This includes data about the order and time you scan products when using our Scan as you Shop service.

Marketing data

This is information about your marketing preferences and your interaction with online marketing. For example, we can see when you open marketing emails from Tesco (you can opt out of marketing at any time by telling us). This also includes if you interact with adverts from Tesco while browsing the internet. This enables us to judge its effectiveness when we compare your interactions with what you’ve purchased.

Location data

In some cases, our app might ask for your location information to better serve you information about your local store. If we’re collecting this data, we’ll make you aware of this at the time.

Technical device data

This is information about the device you use to access our sites and app. This could be information that identifies your device, its operating system, internet address, your sign-in data, browser and plug-ins, location, where you came to our site from and where you go when you leave, as well as how often you visit. If you use our in-store WIFI, we’ll collect information about where and when you accessed our network. This is done via the use of cookies which is covered further down in this notice.

Special category data

This is special information that the law says is more sensitive (sometimes it’s referred to as ‘sensitive personal data’) and it needs more protection. For Tesco Stores Limited, this is principally health information if you use our pharmacy services.

If we collect sensitive personal data in our interactions with you (for example, if you’re making a complaint to us), we’ll clearly explain what we’re doing and we’ll only collect the data with your consent.

Why do you need to know this about me?

We’ve carefully considered the reasons for collecting and/or creating this data. Here’s a summary of when and why we believe it’s appropriate.

To make our services available to you

This means that processing your personal data allows us to:

1. manage the accounts you hold with us, including your Clubcard account

2. process your orders and refunds.

Why do we process your personal data in this way?

We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy, and help you with any orders and refunds you may ask for.

• Contractual necessity – at the time we collect it (purchase data, contact details, delivery/collection details)

• Legitimate interests - following fulfilment of your order

We won’t be able to provide you with your products or services if you don’t provide us with this data.

To manage and improve our day-to-day operations

1. Help to develop and improve our product range, services (digital and physical), stores, information technology systems, know-how and the way we communicate with you.

Why do we process your personal data in this way?

We rely on the use of personal data to carry out market research and internal research and development. It also helps us to improve our information technology systems (including security), our product range, services and stores. This allows us to serve you better as a customer.

2. Detect and prevent fraud or other crime.

Why do we process your personal data in this way?

It’s important for us to monitor how our services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.

• Legitimate interests

To personalise your Tesco experience

1. Manage and improve our websites and mobile app.

Why do we process your personal data in this way?

We use cookies and similar technologies on our websites and mobile app to improve your experience.

Some cookies are necessary so you shouldn’t disable these if you want to be able to use all the features of our websites and mobile app. You can disable other cookies but this may affect your experience. For more information about cookies and how you can disable them, see the cookies and similar technologies section.

2. Use your online browsing behaviour, as well as your in-store and online purchases (including Clubcard transactions), to help us better understand you as a customer and provide you with personalised offers and services.

Why do we process your personal data in this way?

We use basic data about your general shopping habits (and those of similar households) to group customers into different segments such as ‘Tesco families’. This allows us to personalise our offers and services for you (including in our marketing communications).

3. Provide you with relevant marketing communications, relating to our products and services, and those of our suppliers, retail partners and the Tesco Group.

If we or our retail partners run online advertising, this may be displayed on websites across the Tesco Group, non-Tesco websites and other media platforms (including Sky AdSmart and platforms such as Facebook, Snapchat and TikTok).

We may also measure the effectiveness of this advertising. To do this, we may use certain basic data about your in-store and online purchases (for example if you bought a particular product that was featured in an advert). However, we limit this to what is necessary, and it is always obscured or anonymised to protect your identity. When we share your data in this way, it won’t be used by those platforms for their own purposes and will be deleted shortly after.

Why do we process your personal data in this way?

We want to make sure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this, we measure your responses to marketing communications relating to products and services that we and our retail partners offer. This means that when you’re offered products and services, they best meet your needs as a customer.

• Legitimate interests

• Consent (where we need this from you)

To contact and interact with you

1. Contact you about our services, for example by phone, email or post, or by responding to social media posts that you’ve directed at us.

Why do we process your personal data in this way?

We want to serve you better as a customer, so we use personal data to provide you with clear information or help in response to your communications.

2. Manage promotions and competitions you take part in.

Why do we process your personal data in this way?

We need to process your personal data, so that we can manage the promotions and competitions you choose to enter.

3. Invite you to take part in and manage customer surveys, reviews and other market research activities carried out by the Tesco Group and by other organisations on our behalf.

Why do we process your personal data in this way?

We carry out market research to improve our services. However, if we contact you about this, you don’t have to take part in the activities. If you tell us that you don’t want us to contact you for market research, we’ll respect your choice. This won’t affect your ability to use our services or your Clubcard. If this research is through our Tesco Home Panel service, we’ll give you additional information about how we use your data when you sign up for this service.

• Legitimate interests

Why do we process your personal data in this way?

This might be needed if you have an accident or there’s an incident at our stores, for example. This could include medical reports.

• Bringing or defending legal claims